Enhancing a product agency offering with UX services.
How we helped Snapp gain and retain The Economist as a client.
Snapp is a digital agency that creates their own proprietary products and digital services for clients. When I engaged with them, they already had a small, remote product team, but were lacking someone with UX skills and experience in user-centred design.
They were aiming to pitch for larger projects, which would require having a dedicated UX designer working along with them. So I formed a partnership with Snapp to utilise Simple & Pretty as their 'internal' UX team.
How we worked together
I embedded into Snapp’s team, working on fixed-rate projects, so Snapp could more easily quote and deliver, on time and budget, to their clients. This enabled Snapp to utilise me for multiple projects, without the risk of committing to more permanent roles for their team.
I adapted to their workflow and processes, working collaboratively using their online tools and participating in remote team stand-ups and frequent project meetings. During projects, I worked in the open, with all documents in Snapp's Google Drive, so other team members could comment and collaborate as we worked.
S&P and Snapp's developers
Throughout all stages of each project, I stayed in constant communication with Snapp's developers. This allowed us to quickly iterate and solve problems with minimal time and effort. I avoided the creation of lots of time-consuming documentation, by instead relying on sketches, prototypes and mock-ups and lots of collaboration.
S&P and Snapp's clients
Armed with a Snapp email account, I operated and communicated with clients in all channels and meetings, acting as their UX team, representing Snapp at all times. I attended project meetings remotely and in person, as required. There was no difference to the client.
I enabled Snapp to easily scale up its team and offering, as required, without the cost and risk involved with building out their own UX team.